Frequently Asked Questions

Where are you located and ship from?

Friendswood, Texas

What are your business hours?

We are available Monday through Friday from 9 am-5 pm central time to help you and to make and ship your order. 

How can I contact support?

Please email us at info@thetrendygift.com

When will you ship my order?

1-10 business days depending on the time of year your order was placed as well as what has been ordered and how long it takes to make. 

How long does it take to get my order?

It takes 1-10 business days to make and ship your order. Then it takes another 2-6 days for the order to arrive and be marked as delivered, depending on the shipping speed that is picked at check-out. 

Why is my tracking link showing as invalid? 

We preprint our shipping labels with your order information to make sure we get you the correct order as soon as your order is placed. Your tracking will show movement as soon as your order is scanned by the mail carrier. Once your package shows as  scanned by the carrier it means it is on its way to you. 

Where is my order?

Please contact us at info@thetrendygift.com so we can help with your order!

Can I make changes to my order or cancel it after I place it? 

Unfortunately, once an order is placed we can not change it or cancel it. Please contact us after receiving to request a return. 

My tracking shows my package was delivered but it's not here. What do I do?

Sometimes a package is marked as delivered when it has not. Please allow 24 hours to see if it shows up. If it has not-contact us. 

Do you have a size chart?

All of the product pages will include sizing information for you. Please scroll through the images for this. 

What is your return policy?

You can return your items for a full refund within 30 days of purchase. Please email us at info@thetrendygift.com to start a return.